Shipping - Returns - Privacy Shipping Returns Privacy Shipping At Bowsa Wowsa we pride ourselves in providing prompt service. All in-stock merchandise is shipped within 3 business days and your order will be delivered in less than 10 business days. We do offer expedited shipping at a higher cost. Some of items may be shipped directly from our distributor, therefore items may be received in separate packages. Shipping to U.S. & Canada Standard Shipping Free shipping on all orders $75 and over. $4.99 flat rate shipping for all orders under $75. Orders are shipped via USPS Priority or UPS ground unless otherwise specified. Expedited Shipping Please email customer service for a quote. If you select expedited shipping when you are check out, we will contact you with the shipping cost prior to sending your order. Outside of the U.S. and Canada We ship to selected countries only: Western Europe, Japan, Australia and New Zealand. If your country is not listed, please email customer service before placing an order. The shipping charge to these countries is based on the total of your order. ($0.99-$30 shipping $8.99) ($31-$40 shipping $14.99) ($41-$50 shipping $19.99) ($51-$70 shipping $29.99) ($71-$90 shipping $39.99) ($90+ shipping $49.99) All international orders are shipped via Air Mail Post. Please contact us if you need express shipping to an overseas location. Returns If you are unsatisfied with your purchase for any reason, Bowsa Wowsa will gladly credit your account for the appropriate amount once the item is returned. Item(s) must be in the same condition as when sent including any and all product packaging. Items must be returned no later than 14 days from receipt. Exchanges can be made within 14 days for the same reasons as above for similar or exact items. Any cost differential will be charged or credited to the account used to purchase the item(s). Shipping charges apply to exchange. Shipping / return shipping charges cannot be refunded or credited. No return or exchange for sale items less than $15. To return an item, please send it within 14 days of receipt to: Bowsa Wowsa Attn: Return/Exchange Department 606 N 163rd Street Shoreline, WA 98133 Please include your name, order number, detailed description of your request and a check in the amount of $4.80 for reshipping postage for exchanges under 1 lb. If over 1 lb, please email us at customerservice@bowsawowsa.com. All returns must include original tags, packaging and be in re-sellable condition. If not we will only refund 80% of item cost or send returned merchandise back to you. If we mistakenly sent you a wrong or defective item, please email us and include your order number. Privacy At Bowsa Wowsa we take your privacy very seriously. We do not disclose personal information we collect to third parties for the purpose of allowing them to direct market their products and services. We engage third party contractors to perform services for us, which involves the contractor handling personal information we hold. For example, we may engage third parties such as UPS for delivery. In these situations, we prohibit the third party contractor from using personal information about you except for the specific purpose for which we supply it. This information may be expanded or updated as we change or develop our site. For this reason, we recommend that you review this policy from time-to-time to see if anything has changed. Your continued use of our site signifies your acceptance of our privacy policy. Personally Identifiable Information refers to information that tells us specifically who you are, such as your name, phone number, email or postal address. In many cases we need this information to provide the personalized or enhanced service that you have requested or for shipping purposes.